FAQ

Not sure how to select the right kimono or how to wear it?
Here are the most common questions answered:

About the order process:

How do I pay?

You can pay via PayPal or direct checkout
(with options such as credit or debit card payments as well as Apple Pay).

Tell me about the shipping.

We ship via Japan Post.
The shipping varies depending on the value of the purchased goods and can be viewed during checkout.
Many items ship via the more affordable unregistered air mail, purchases with higher value will be sent out with EMS Express incl. tracking number and insurance.
*If you wish to change the shipping method please let us know.

How long does the shipping take?

Depending on the item you purchase or your location the shipping varies slightly.
・Regular air mail usually reaches North America and Europe in about a week.
・EMS Express shipping takes about 3-5 days to nearly everywhere.
*Note: Local customs sometimes delays or holds on to packages. Unfortunately that is beyond our control.

Import tax?

Depending on your countries regulations you may be charged some import tax before being able to receive your parcel. Please note that It is completely out of our control if and how much you may get charged. For details please refer to your local authorities.

How to select the right size: (coming soon)

Care instructions

How to store kimono?

Traditionally, in Japan kimono are wrapped in paper wrappers, called “tatoushi” and stored in wooden kimono chests to protect the kimono from insects, humidity etc.
However plastic storage cases or your normal drawer chest / closet should be sufficient (depending on your local condition). If possible add moist absorbing packs and some kimono insect repellant to your storage unit.

Can I wash my kimono at home?

・ Silk kimonos shall not be washed!
Generally they only should be aired after wearing. Hanging them on a kimono hanger for several days should also set wrinkles. If you need to clean them please send them to a dry clean professional.
・ Polyester blend / cotton kimono can be washed – preferably by hand in cold or lukewarm water – or for machine sewn items in a net with a gentle washing program in the washing machine. Never tumble dry!
・In general a kimono is a garment which is different from western clothing and more a piece of art, so if possible do not or very seldom wash them.

Traditionally, expensive silk kimono are taken apart, washed and the fabric steamed/stretched by professionals and then sewn back into a kimono. This is a very pricy and complicated process, so not many people are getting this done nowadays.

Returns & Refund

Are returns accepted?

Generally, yes. However we may refuse a return if:
・ You did not read and check the measurements provided
・ You did not check and enlarge the photos to check on flaws before purchase
(Usually the condition is described in fair detail and well documented in the pictures too!) If you have any questions regarding an item we are always happy to receive your email.
・ Items on sale can not be returned
・ You wore the kimono (except quickly trying it on) or cleaned / altered the item

How can I return my purchase?

If you wish to return your purchased goods, please let us know within 1 week of arrival.
Contact us via direct email or through our contact form.
Info needed:
・Order number
・ Why you would like to return said item
We will check your request and get back to you with shipping instructions.
*Please note that you will have to cover the shipping fee yourself (registered shipping).
Upon arrival we will inspect the returned item and refund the product price if everything was found well.

If you have further questions or special requests please write us any time via our contact form.